Primary Care Services

Comprehensive Primary Care Services

Breaking down healthcare silos - because your health isn't separate from your life.

At Ibis Healthcare, we believe healthcare shouldn’t be in silos - treating symptoms without seeing the whole person. We change that. We provide integrated, whole-person medical care that connects the dots between your physical health, mental wellbeing, financial stability, and overall needs.

Our experienced primary care team takes the time to truly know you - not just your symptoms. We work together to determine the best treatments and care plans for your unique health needs, recognizing that quality healthcare should never be compromised by your ability to pay. Whether you have insurance, are underinsured, or have no coverage at all, you receive the same excellent care from the same expert providers.

Your Health, Our Commitment

Whole-Person Care That Connects the Dots

Many people neglect their health until they don't feel well. We believe in prevention - catching problems before they become crises, connecting seemingly unrelated symptoms, and helping you understand how everything from stress to nutrition affects your wellbeing.

Our approach to primary care goes far beyond treating illness. We look at your complete health picture. This means when you come in for diabetes management, we also ask about stress levels because stress affects blood sugar. When treating high blood pressure, we discuss sleep and anxiety because they're all related. This integrated approach is how medicine should work as a team addressing you as a whole person, not as disconnected symptoms.

Healthcare doesn't happen in isolation. We address not just medical needs but also connect you with financial counseling when bills become overwhelming, help you access affordable housing resources when housing instability affects your health, and provide wrap-around services that support your overall wellness. Our medical team includes physicians, nurses, and behavioral health specialists who work together in one integrated practice, so you don't have to navigate multiple office locations and providers.

We specialize in coordinating all your healthcare needs. That’s why we provide a full range of primary and preventive care services in one convenient location.

Patient Testimonial - Maria

Patient Testimonial - Judy

Excellence Without Barriers

Let's be clear: Our commitment to serving everyone regardless of ability to pay doesn't mean compromised care. It means excellent care, accessible to all. Our board-certified physicians, nurse practitioners, and care teams provide the same evidence-based, high-quality medical services whether you have premium insurance or qualify for income-based payment assistance.

We serve families with excellent insurance plans, professionals between jobs, retirees on Medicare, individuals building businesses, and everyone in between. What matters is your

health, not your bank account. This diversity makes our practice stronger - we see the full spectrum of our community and provide exceptional care to everyone who walks through our doors.

Evidence-Based Preventive Care

Preventive care forms the cornerstone of our primary care services, helping you maintain optimal health and catch potential health issues before they become serious problems. Our comprehensive preventive care includes annual physical examinations that assess your overall health status and risk factors, age-appropriate health screenings for conditions like diabetes, hypertension, and cancer, and immunizations for children and adults according to CDC guidelines.

We provide evidence-based preventive services including colorectal cancer screening, cervical cancer screening, mammography referrals, and routine laboratory work on-site to monitor cholesterol levels, blood sugar, and other important health indicators. Our preventive care approach is personalized based on your age, gender, family history, and individual risk factors.

Comprehensive Diabetes Management Program

Our comprehensive diabetes program exemplifies our integrated, whole-person approach to chronic disease management. We provide advanced on-site diagnostic testing including hemoglobin A1c for long-term glucose control monitoring, comprehensive metabolic panels, lipid panels, and kidney function tests - all performed in our on-site laboratory with rapid results that allow for immediate treatment adjustments during your visit.

Beyond medical management, our diabetes care addresses the real-world challenges of living with this condition. Nutritional counseling helps you make sustainable food choices that work with your lifestyle and budget. Our Food is Medicine approach recognizes that diet is treatment, not just advice which is why our Seminole Heights location houses an on-site food pantry where patients can access nutritious foods that support diabetes management.

Financial counseling helps patients navigate the cost of diabetes management, from medications to testing supplies. We work to find affordable options for insulin, connect patients with medication assistance programs, and ensure that financial barriers don't prevent you from maintaining good glucose control. This comprehensive approach leads to better outcomes because we address the whole picture, not just blood sugar numbers.

Comprehensive Medical Services

Our primary care services encompass the full spectrum of medical care needed by individuals and families. This includes medication management with regular review of all medications to ensure effectiveness, minimize side effects, and prevent dangerous drug interactions. Our providers are experienced in managing complex medication regimens and working with patients to find the most effective and affordable treatment options.

We provide care for acute illnesses and injuries, offering same-day sick visits when you need immediate attention for conditions like respiratory infections, minor injuries, or other urgent health concerns. Our walk-in appointments ensure that you can access care when you need it most.

On-Site Laboratory Services

Our comprehensive on-site laboratory provides immediate diagnostic testing that allows your provider to make informed treatment decisions during your visit, rather than waiting days for results. This rapid-turnaround testing includes complete blood counts, comprehensive metabolic panels, lipid panels, hemoglobin A1c for diabetes management, thyroid function tests, urinalysis, and pregnancy testing.

Having laboratory services in-house means fewer trips to outside facilities, immediate answers to pressing health questions, and the ability to start or adjust treatments without delay. When you leave your appointment, you leave with a complete understanding of your health status and a clear treatment plan, not a list of tests you need to schedule elsewhere.

Sliding Fee Discount Program Financial Accessibility for Everyone

Healthcare Quality That Never Compromises

Here's what you need to know: Having insurance, being underinsured, or having no insurance does not determine the quality of care you receive at Ibis Healthcare. Our board-certified physicians see all patients. Our on-site laboratory serves all patients. Our comprehensive services are available to all patients. Period.

We serve successful professionals with excellent insurance plans alongside individuals building their lives after setbacks. Quality healthcare should be judged by outcomes, not by payment method. Our patients achieve excellent health outcomes because we provide evidence-based medicine, spend adequate time with each patient, and address the whole person - not because of what insurance they carry.

Learn more about our Sliding Fee Discount Program Here (create link/box to show below)

The Sliding Fee Discount Program adjusts the amount you pay for healthcare services based on your household income and family size, using the Federal Poverty Guidelines as our reference standard. Patients with incomes at or below 200% of the Federal Poverty Guidelines are eligible for significant discounts on all services, while those with incomes below 100% of the Federal Poverty Guidelines may receive care at nominal charges.

Our financial assistance program covers all primary care services, including preventive care, chronic disease management, laboratory tests, and medications when available through our

on-site pharmacy. The discount applies to the full cost of care, ensuring that you receive the same high-quality services regardless of your ability to pay full fees.

Simple Application Process

Applying for our Sliding Fee Discount Program is straightforward and confidential. Our financial counselors are available to help you understand your eligibility and complete the application process. To qualify, you'll need to provide documentation of household income for all family members, which may include recent pay stubs, tax returns, unemployment benefits statements, Social Security payments, or other proof of income.

Once approved, your sliding fee discount is valid for one year, after which you can reapply to continue receiving financial assistance. We review and update our fee schedule annually to reflect changes in the Federal Poverty Guidelines and ensure that our assistance remains accessible to those who need it most.

We are here to help you, just ask our front desk staff for application.

Advanced Care Coordination and Technology

Telehealth and Virtual Care Options

Ibis Healthcare offers comprehensive telehealth services that allow you to receive quality primary care from the comfort of your home. Our virtual health services include routine follow-up appointments, medication management consultations, chronic disease monitoring, and behavioral health integration services.

Our telehealth platform supports both video and audio-only appointments, ensuring accessibility for patients who may not have access to video technology or prefer audio-only consultations. As an FQHC, we can provide telehealth services through our secure platform while maintaining the same quality and comprehensive care you receive during in-person visits.

Virtual care options are particularly valuable for patients with transportation challenges, work schedule conflicts, or mobility limitations. Our providers can conduct medication reviews, discuss test results, provide health education, and coordinate referrals through telehealth appointments, making healthcare more accessible and convenient.

Whole-Person Wellness and Wrap-Around Services

Food is Medicine Approach

We recognize that nutrition is fundamental medicine, not an afterthought. Poor nutrition contributes to or worsens chronic diseases like diabetes, hypertension, and heart disease, while good nutrition can be as powerful as medication in managing these conditions.

Our Food is Medicine approach addresses food insecurity head-on. Our Seminole Heights location houses an on-site food pantry where patients can access nutritious food that support their health goals. This isn't just emergency food assistance - it's integrated medical care that recognizes you can't manage good health without quality food.

Nutritional counseling from our team helps you understand how food choices affect your health conditions, provides practical strategies for healthy eating on a budget, and connects dietary recommendations to your specific medical needs. We work with what's realistic for your life, not textbook ideals that don't account for real-world constraints.

Addressing Social Determinants of Health

Healthcare doesn't exist in a vacuum. Your health is affected by where you live, your financial stability, your stress levels, and your access to resources. That's why our wrap-around services address these social determinants of health as part of your medical care.

Financial counseling helps when medical bills, medication costs, or life circumstances create financial stress that affects your health. Our counselors can help you understand payment options, access medication assistance programs, and navigate insurance benefits or sliding fee eligibility. Financial stability supports health stability.

Our Affordable Housing resources connect patients being “priced-out,” or experiencing housing insecurity with community resources and support services. We know that unstable housing makes managing chronic conditions nearly impossible, and that housing stress directly impacts physical and mental health. Connecting patients with housing resources is preventive medicine.

Community resources that link you with services beyond healthcare - transportation assistance, job training programs, and other supports that contribute to overall wellbeing. When these needs are met, health outcomes improve dramatically.

On-Site Pharmacy Services

Our on-site pharmacy provides convenient access to medications prescribed by your primary care provider, with the added benefit of pharmacist consultation and medication counseling. The pharmacy accepts most insurance plans and offers competitive pricing for patients paying out-of-pocket.

For patients in our Sliding Fee Discount Program, pharmacy services are available at reduced costs based on your income level. We also offer mail delivery services at no additional cost, making it easier to maintain medication adherence and manage chronic conditions effectively. We can fill prescriptions from any doctor or practice.

Convenient Tampa Locations

Schedule appointments or learn about services. Free parking is available, and both locations are accessible by public transportation. Our team looks forward to welcoming you and partnering in your healthcare journey.

Seminole Heights
5707 N. 22nd Street, Tampa, FL 33610
Phone: 813-384-4000

North Tampa Location
13601 Bruce B. Downs Boulevard, Tampa, FL 33613
Phone: 813-239-8246.

Ybor City Location (Coming Soon)
4422 East Columbus Avenue Tampa, Fl. 33605
Phone: 813-384-4000.

Getting Started as a New Patient

What to Bring to Your First Appointment

New patients should come prepared to ensure a smooth and comprehensive first visit. Please bring your current photo ID and your insurance card if you have insurance coverage. If you'll be applying for our Sliding Fee Discount Program, bring proof of income for all household members.

Bring all current medications, including prescription medications, over-the-counter drugs, vitamins, and supplements, so your provider can review them for effectiveness and potential interactions. If you have medical records from previous providers, bringing them can help us understand your health history and provide better coordinated care.

For patients without insurance, we recommend bringing your most recent tax return as proof of income, or alternatively, recent pay stubs for one month, unemployment verification, Social Security statements, or other documentation of household income. All income documentation must be no older than 60 days. If you do not have these documents, please schedule an appointment. We want to remove any barriers to accessing healthcare.

New Patient Information and Registration

To expedite your first visit, consider completing new patient information packets in advance. These forms include medical history, current medications, family health history, and emergency contact information. Completing these forms ahead of time allows your provider to spend more time focusing on your current health needs and care planning. A link will be sent to you ahead of your appointment.

Our registration staff can help you understand insurance benefits, and sliding fee discount eligibility. We accept most major insurance plans, including Medicare, Medicaid, and commercial insurance, and we're happy to verify benefits and explain coverage for the services you need.

Establishing Your Medical Home to Wellness

During your first visit, your primary care provider will conduct a comprehensive health assessment that includes reviewing your medical history, current medications, and any health concerns you may have. We'll discuss your health goals and develop a personalized care plan that addresses both immediate needs and long-term wellness objectives.

As your medical home, we'll coordinate all aspects of your healthcare, including preventive care scheduling, specialist referrals when needed, and ongoing monitoring of chronic conditions. Our goal is to build a long-term relationship that supports your health and wellbeing throughout all stages of life.

Your Trusted Healthcare Partner

Whether you're seeking routine preventive care, managing a chronic condition, or need immediate attention for an acute illness, Ibis Healthcare's primary care team is here to provide comprehensive, compassionate care that fits your life and budget.

Contact Information:

Seminole Heights: 813-384-4000 | 5707 N. 22nd St., Tampa, FL 33610

North Tampa: 813-239-8246 | 13601 Bruce B. Downs Blvd., Tampa, FL 33613
Hours: Monday-Friday, 8:00 AM - 5:00 PM

Walk-ins welcome at both locations

Pharmacy Services:

Seminole Heights Pharmacy: 813-239-8300 | 5707 N. 22nd St., Tampa, FL 33610
Hours: Monday-Friday, 8:00 AM - 4:30 PM
Mail delivery available in approved areas at no additional cost

Hear from one of our patients, Blanca.